VILOXX

1. Overview

VILOXX is a marketplace platform connecting buyers and sellers. Refund and cancellation policies may vary by vendor. This policy outlines our general guidelines and platform-level rules.

2. Order Cancellation

Before Shipment:

• Orders can be cancelled within 24 hours of placement if not yet shipped
• Contact the vendor directly or use the order management page
• Full refund will be issued to the original payment method

After Shipment:

• Orders cannot be cancelled once shipped
• You may reject delivery or initiate a return request after receiving the item

3. Returns & Refunds

Eligible Returns:

• Damaged or defective products
• Wrong item received
• Item does not match description
• Item arrived significantly late

Return Window:

• Returns must be requested within 7 days of delivery
• Item must be unused and in original packaging (unless defective)
• Provide photos if item is damaged or incorrect

4. Refund Processing

• Approved refunds will be processed within 5-7 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless item is defective
• Return shipping may be the buyer's responsibility (check vendor policy)

5. Non-Refundable Items

• Digital products and downloadable items
• Perishable goods
• Custom or personalized items
• Items marked as "Final Sale"
• Gift cards

6. Subscription Refunds

Vendor subscription fees paid to VILOXX are non-refundable. However, you may cancel your subscription at any time to prevent future charges. No partial refunds are provided for unused subscription periods.

7. Dispute Resolution

If you have an issue with an order:

1. Contact the vendor directly first
2. If unresolved, submit a dispute through your order page
3. VILOXX support will mediate between buyer and vendor
4. Decisions are final and binding

8. Fraudulent Claims

VILOXX reserves the right to deny refunds for fraudulent claims. Abuse of the refund system may result in account suspension or termination.

9. Vendor-Specific Policies

Individual vendors may have additional return or refund policies. Always review the vendor's store policy before making a purchase. Vendor policies must comply with VILOXX's minimum standards.

10. Contact Support

For refund requests or questions about this policy, please contact us through our support page or use the return request feature in your order history.